Privacy Policy

1. Who we are

Studywise Group Ltd is the data controller responsible for your personal data.

Company name

Studywise Group Ltd

Company number

16102960

Registered address

334–336 Goswell Road, London, England, EC1V 7RP

Telephone and WhatsApp

+44 7304 204434

Email

addmission@studywisegroup.com

Website

www.studywisegroup.com

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details above.

2. Personal data we may collect

Depending on how you interact with us, we may collect:

• Your name and surname
• Telephone number and WhatsApp number
• Email address
• Preferred contact method
• City or area where you live
• Immigration or residency information that you choose to provide for an initial assessment
• English language level or information about English qualifications
• Previous education or study information
• Your preferred study level, course interests and career goals
• Information contained in your messages, emails, calls or applications
• Information about how you use our website, including IP address, browser type, device information and website activity
• Information about your interaction with our advertisements, including whether you clicked an advertisement or submitted a form

Please do not send passports, identity documents, financial information or other sensitive documents through an advertising form unless we specifically request them through an appropriate and secure process.

3. How we collect your information

We may collect personal data:

• Directly from you through our website forms
• Through Meta, Instagram or Facebook lead forms
• Through Instagram Direct messages
• Through WhatsApp
• By telephone or email
• When you request information about our courses or services
• Through cookies and similar technologies when you use our website

When you submit information through an Instagram or Facebook form, Meta may also process your information under its own privacy policy and terms. Studywise Group receives and processes the information that you choose to submit to us.

4. How we use your personal data

We may use your personal data to:

• Respond to your enquiry
• Contact you about your requested assessment
• Review your initial circumstances and discuss possible study routes
• Help you compare suitable courses or institutions
• Explain possible Student Finance routes, subject to eligibility
• Arrange a telephone, WhatsApp or Instagram conversation
• Support registration, application or next-step processes when you ask us to do so
• Communicate with education providers or relevant organisations where this is necessary for the service you request and where appropriate
• Manage our relationship with you
• Maintain accurate business and communication records
• Improve our website, services and advertising
• Protect our website, systems and business from fraud, abuse or security threats
• Comply with legal, regulatory and accounting obligations
• Establish, exercise or defend legal claims

Submitting an assessment form does not guarantee admission, Student Finance, a particular course, a particular amount of funding or any other outcome. Final decisions are made by the relevant university, college or funding authority.

5. Lawful bases for processing

Depending on the circumstances, we may process your personal data because:

• You have asked us to take steps before entering into a service relationship with you
• Processing is necessary to respond to your enquiry and provide the information you requested
• We have a legitimate interest in operating, improving and protecting our business, provided that this does not override your rights
• We need to comply with a legal or regulatory obligation
• You have given consent for a specific purpose, such as receiving marketing communications or accepting certain cookies

Where we rely on consent, you may withdraw it at any time.

6. Marketing communications

We will use your contact details to respond to the enquiry or assessment that you submitted.

We will not treat your agreement to this Privacy Policy as consent to receive unrelated marketing communications.

If we want to send you promotional emails, text messages or other marketing communications, we will obtain any consent required by applicable law or rely on another lawful basis where legally permitted.

You can object to direct marketing or ask us to stop marketing communications at any time by contacting us at addmission@studywisegroup.com.

7. Who we may share your personal data with

We may share personal data where necessary and appropriate with:

• The education providers, colleges or universities connected with a course or application you ask us to explore
• Relevant Student Finance or funding bodies when this is necessary for a process you have asked us to support
• Website hosting, technical support and security providers
• Communication providers, including email, telephone, WhatsApp and Meta services
• Customer relationship management or lead-management systems
• Professional advisers, insurers, auditors and legal advisers
• Regulators, law enforcement bodies or public authorities where required by law

We do not sell your personal data.

We only share information that is reasonably necessary for the relevant purpose.

8. International transfers

Some of our service providers, including technology, communication, advertising or hosting providers, may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to protect it and will use an appropriate legal safeguard where required, such as an adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful safeguard.

9. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy. As a general guide:

• Enquiry and assessment information may be kept for up to 24 months after our last meaningful communication with you
• Application, registration, financial or contractual records may be kept for up to six years where necessary for legal, accounting, regulatory or dispute-management purposes
• Records of marketing objections or withdrawals may be retained for as long as necessary to ensure that we do not send unwanted marketing
• Technical and cookie data may be kept for the period described in our Cookie Policy

We may keep information for longer where this is necessary to comply with a legal obligation, resolve a dispute, establish or defend a legal claim, or prevent fraud.

10. Cookies and similar technologies

Our website may use cookies and similar technologies to:

• Make the website function correctly
• Remember preferences
• Understand how visitors use the website
• Measure advertising and website performance
• Improve our services and user experience

Where required, we will ask for consent before using non-essential cookies.

You can manage or disable cookies through your browser settings or any cookie tool displayed on our website. Disabling some cookies may affect website functionality.

11. Data security

We use reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no website, messaging service or method of electronic transmission can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive documents through social media or ordinary email.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal data
• Ask us to restrict how we use your personal data
• Object to processing based on legitimate interests
• Object to direct marketing
• Ask for your data to be provided in a portable format
• Withdraw consent where processing is based on consent
• Complain to the UK data protection regulator

To exercise your rights, contact addmission@studywisegroup.com.

We may need to confirm your identity before responding to a request. We normally respond within one month, although this period may be extended where legally permitted for complex requests.

13. Automated decision-making

Studywise Group does not make decisions about your admission, Student Finance eligibility or course suitability solely through automated processing.

We may use advertising and analytics platforms that use automated systems to deliver and measure advertisements. These systems do not make the final decision about your application or eligibility.

14. Children

Our services are intended for adults. We do not knowingly collect personal data from children.

If you believe that a child has provided personal data to us, please contact us so that we can review and delete it where appropriate.

15. Third-party websites and services

Our website and communications may contain links to third-party websites, including university, college, funding, Meta, WhatsApp or other service-provider websites.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing information to them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or data-processing practices.

The latest version will always be published on this page with the date of the latest update.

17. Complaints

If you have concerns about how we use your personal data, please contact us first at addmission@studywisegroup.com.